Something Glam is founded on the belief that our brand belongs to you. We are a new London based fashion company founded by fellow fashion lover - and girl dreaming big, Alannah. We are on a mission to give you beautiful, yet affordable clothing pieces that you can count on. We love fashion and shopping just as much as you do, and we want you to have literally the best ever online shopping experience when you shop with Something Glam!!!  

To learn more about us click here: https://something-glam-store.myshopify.com/pages/about-us

Something Glam is on a mission to revolutionise the way you shop online for clothes. We know that you may not have the biggest of budgets, and that you are probably busy dealing with the various deadlines life throws at you. This is why we want to make online shopping for clothes as easy and fun as possible. 

'In the Know': As fashion lovers, we all know that one of the main perils of shopping online is opening a long-awaited parcel, only to receive an item that barely resembles the one you thought you were getting. This is why Something Glam contains detailed product images, as well as a detailed product description which tells you LITERALLY EVERYTHING about the item (even down to whether an item has functional pockets).  

Care for me: Each product description also includes a detailed care guide, as we believe that you should know how to care for your garment when it arrives (no more surprise dry clean only labels). 

That's quality: We personally know how annoying it is to receive order mistakes when you buy clothes online. This is why every item we sell has been meticulously inspected to make sure that it is in pristine condition. We also double inspect your order before shipment to make 100% sure that your order is correct before you receive it.

We know that occasionally (even with all of these precautions) mistakes can happen. Simply email us at hello@somethingglam.co.uk and we will return/ exchange your item free of charge, as we believe you should never have to pay for the mistakes that a company occasionally makes. 

Whilst we would love you to make an account to shop with us, you are more than welcome to check out as a guest!

Confirmed - Your order has been placed

On its way- Your order has been dispatched

Out for delivery - Your order is on its way

Attempted delivery - Your chosen courier has attempted to deliver your parcel, but it was unsuccessful

Cancelled -Your order has been cancelled

Refunded -You have received a refund for either part, or the whole of your order

If you need to change your delivery address after you’ve placed an order please contact us ASAP at hello@somethingglam.co.uk, and we will do our best to make sure that your order is sent to your updated address! 

Please note that this is not possible if your order has been/ is about to be dispatched.  

Currently, Something Glam only ships to UK mainland.

Yes, as long as your order hasn’t been dispatched, you can cancel or amend your order with us. Please note that amending your order could delay your dispatch time by a day.

If something goes wrong and Something Glam makes a mistake with your order, then please email us ASAP at hello@somethingglam.co.uk, or message us on Instagram or Facebook Messenger (preferably with pictures), and we will get back to you as fast as we can! 

We will then return/ exchange the item for you free of charge, as we believe you should never have to pay for mistakes, that a company occasionally makes. 

We currently accept the following payment methods:

- Amazon Pay
- AMEX
- Klarna
- Apple Pay
- Google Pay
- Mastercard
- Paypal
- Shopify Pay 
- Visa

All standard delivery orders will be dispatched within one working day.

All next day delivery orders (placed before 3pm) will be dispatched on the same working day.

UK Standard Delivery Cost- Royal Mail Second Class Tracked Delivery (2-3 days) FREE

UK Next Day Delivery - Royal Mail First Class Tracked Delivery (24 hour) £4.99

Yes, all orders are sent with end-to-end tracking with the Royal Mail. You will receive a tracking notification in your dispatch email. You can track your parcel here: 

https://www.royalmail.com/track-your-item#/

You will receive an email and an SMS notification (if you have opted in for SMS notifications) which will show when your order has been dispatched.

Don't worry we have all been there. Your courier will leave you a card which you can use to reschedule your delivery for another day of your choosing. 

Add any 3 items to your basket and the two least expensive will be completely free of charge - No Coupon Code Required!

Returns/Exchanges- We offer 30 day returns. Returning items purchased on the "Buy One Get Two Free'' promotion are accepted. If returning for a refund please note that you will need to return all items on your order to be entitled to a refund. In the scenario where you only return 1 or 2 items you will have to pay full price for the item(s) that you have kept. For more information on returns/ exchanges please see here: Returns and Exchanges.

 Exchanges: You can still exchange 1, 2 or 3 of your items for different sizes.

Promotion can't be used alongside any other discount codes.

Type your discount code into the code box on the checkouts page and celebrate the savings! 😍

If you are eligible for a promotion and the code is in date, but it sn’t working then please contact us at hello@somethingglam.co.uk and we will try our best to help you.

Unfortunately, at present you can only use one promotion code at a time.

At present, we do not offer student discounts.

This depends on the discount code you have received. Check each discount to see if there are individual T&C's!

Add any 3 items to your basket and the two least expensive will be completely free of charge - No Coupon Code Required!

Returns/Exchanges - We offer 30 day returns. Returning items purchased on the "Buy One Get Two Free'' promotion are accepted. If returning for a refund please note that you will need to return all items on your order to be entitled to a refund. In the scenario where you only return 1 or 2 items you will have to pay full price for the item(s) that you have kept. For more information on returns/ exchanges please see here: Returns and Exchanges.

 Exchanges: You can still exchange 1, 2 or 3 of your items for different sizes.

We currently only offer to exchange items if you are wishing to change the size of your item(s). Something Glam offers this service for free as we want you to get the best fit possible.

You can exchange an item to us within 30 days from when the order was placed. To be eligible for an exchange, your order must be unused, and in the same condition it was received. It also must contain intact clothing tags.

Several types of goods are exempt from being exchanged. We do not accept products that are intimate or sanitary goods e.g. lingerie or makeup products.

We offer free returns. If you want to refund an item then you can email us at hello@somethingglam.co.ukand  let us know. We can email you a printable shipping label if required. We will make sure you receive your funds ASAP!

You can return an unused item(s) with tags still attached, to us within 30 days from when the order was place.

To be eligible for a return, your order must be unused, and in the same condition it was received, with intact clothing tags.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods e.g. lingerie or makeup products.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you wish to return an item please email us at hello@somethingglam.co.uk and quote your order number and your item number(s), and we will email a returns label for you to print. Alternatively, we will send you out a returns label and mailing bag. You can return to us via the Royal Mail or Hermes.

Please make sure to complete the returns note that came with your order and include it with the returned item(s) return.

You will receive an email from us as soon as we have refunded you for your item(s). We will pay the refund money into the original method of payment. It is best to wait three working days before contacting us, as it may time for the funds to be processed by your bank.

Regrettably, in some instances where we believe that items have previously been worn, or the item(s) contain unattached tags we will not be able to accept your return. In this case, we will email you and either issue you a partial refund (if appropriate), or resend your item(s) back to you.

Whatever you want, we are here to help. To contact us click here.

We promise to get back to you ASAP!

Something Glam is founded on the belief that our brand belongs to you. We would love to hear about any ideas or suggestions that you have for us, no matter how big or small. Whatever you're thinking click here to go to submit it to the ideas box. We can't wait to hear from you! 😍

P.s. get an exclusive suprise disount fresh to your inbox if we are feeling your vibe. 😘